Here are some common questions to help you learn more about our products and services at KOTA’S LUX.
How can I place an order? You can place an order directly through our WhatsApp at +91 95426 12798. Simply send us a message with the model you like (Floral, Satin, Formal, etc.), and our team will guide you through the process.
Do you offer pan-India shipping? Yes, we deliver our premium shirts to customers all across India. Shipping times may vary depending on your location.
How do I track my order? Once your order is dispatched, we will share the tracking details with you via WhatsApp or email so you can monitor its progress.
What types of shirts do you offer? We specialize in a wide range of styles, including:
Formal & Plain: Sharp looks for business and professional settings.
Satin: High-sheen, luxury fabrics for parties and weddings.
Floral: Modern, artistic patterns for a high-fashion edge.
Checks: Versatile patterns for both casual and semi-formal wear.
How do I find my correct size? We offer a detailed size chart for all our models. If you are unsure, feel free to message us your measurements, and we can recommend the best fit for you.
How should I care for my KOTA’S LUX shirts? To maintain the premium quality of our fabrics, we recommend a gentle machine wash or hand wash for our cottons and checks. For our Satin and Floral collections, dry cleaning is recommended to preserve the texture and color.
What payment methods do you accept? We accept a variety of digital payment methods, including UPI (Google Pay, PhonePe), bank transfers, and major credit/debit cards.
What is your return policy?
Please note that we do not offer returns or refunds once a purchase is completed. We encourage you to review your selection carefully before finalizing your order.
We understand that getting the perfect fit is essential. If the shirt you ordered does not fit correctly, we offer a size exchange subject to the following conditions:
Notification: You must contact us within 48 hours of receiving your delivery to request a size exchange.
Condition: The item must be unworn, unwashed, and in its original condition.
Packaging: All original tags and packaging must remain intact and attached to the garment.
Availability: Exchange is subject to the availability of the requested size in the same model.
To initiate a size exchange, please reach out to us via WhatsApp at +91 95426 12798 or email us at prashu612798@gmail.com. Our team will provide you with the instructions for sending the item back to us.
Do you offer bulk orders for corporate events or weddings? Absolutely. We can provide customized bulk orders for weddings, corporate gifting, or special events. Please email us at prashu612798@gmail.com for a personalized quote.
Still have questions? chat with us directly! +